At Awesome Net, we strive to provide high-quality internet services that meet your expectations. However, we understand that there may be instances where you require a refund. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services. By using Awesome Net services, you agree to the terms outlined in this policy.

1. Eligibility for Refunds

Refunds are generally provided under the following circumstances:

• Service Outage: If you experience a significant and prolonged interruption to your internet service due to a fault on our end, you may be eligible for a partial refund or credit for the affected period.
• Billing Errors: In the event of any incorrect charges or billing mistakes, we will correct the error and issue a refund for the overcharged amount.
• Cancellations within the Cooling-Off Period: New customers may cancel their service within the first [insert number] days of activation for a full refund, provided no usage or minimal usage has occurred.

2. Non-Refundable Situations

The following circumstances do not qualify for refunds:

• Customer-Initiated Cancellations: If you decide to cancel your service after the cooling-off period or before the end of your billing cycle, no refunds will be provided for any unused portion of the service.
• Service Downgrades: If you choose to downgrade your internet plan, any difference in cost will not be refunded for the remaining billing period.
• Promotional Offers and Discounts: Services obtained through special promotions, discounts, or time-limited offers are generally non-refundable unless otherwise stated.

3. Refund Process

To request a refund, please follow these steps:

• Contact Customer Support: Reach out to our support team by calling +(91) 7827377765 or emailing awesome.wifi.service@gmail.com to explain your refund request.
• Provide Documentation: If applicable, please provide any necessary documentation, such as billing statements or service outage details, to support your claim.
• Review and Processing: Our team will review your request, and if approved, your refund will be processed within 7–14 business days.

4. Refund Method

Approved refunds will be issued through the original payment method used at the time of purchase. If the original method is unavailable, we may offer alternative methods such as account credit or bank transfer.

5. Service Termination

In the event of a service cancellation or termination:

• Any outstanding balance for the current billing cycle must be paid before cancellation is processed.
• If eligible, any prorated credits or refunds will be applied to your account or refunded to your original payment method.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Awesome Net

Third Floor, R-1/27-B, Joga Bai Extension, Okhla, Jamia Nagar, New Delhi, South East Delhi, Delhi, 110025

awesome.wifi.service@gmail.com

+(91) 7827377765